Shipping & Customs Policy - Just Kawaii Store

FREE SHIPPING WORLDWIDE!

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Shipping Time

Please allow between 10-45 days for your order to arrive. If more than 45 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary.

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Order Tracking

To track your order please CLICK HERE.

Restricted countries

We do not ship to the following countries: Syria, North Korea, Mexico, Poland.

Returns and Exchange

For information regarding returns and exchange please CLICK HERE.

 

PLEASE NOTE

Customs policy

Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

**If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund**

**Once an order ships and is in transit it is not possible to cancel the order**

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